Refund & Returns Policy

Effective Date: January 22, 2025

At Genius Systems, we are committed to ensuring your satisfaction with our IT products, software, and services. This Refunds and Returns Policy outlines the conditions, processes, and timeframes for returning products and obtaining refunds. By making a purchase on www.geniussystems.biz, you agree to this policy.

1. Eligibility for Returns and Refunds

We accept returns and offer refunds under the following conditions:

  1. Product Condition: The item must be in its original condition, unused, and in the original packaging (if applicable).
  2. Timeframe: Requests for returns must be made within 14 days of delivery.
  3. Non-Returnable Items:
    • Digital products, such as software downloads, once delivered and accessed.
    • Customized or personalized items.
    • Services already rendered or in progress.

2. Initiating a Return

To initiate a return, follow these steps:

  1. Contact Customer Support: Email us at [email protected] with your order number, details of the product, and reason for the return.
  2. Authorization: Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  3. Shipping: Return the item to the following address within 14 days of receiving the RMA:Genius Systems
    177 Golf Club Terrace, Constantia Kloof, 1709You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

3. Refund Process

Once we receive your returned item:

  1. Inspection: The product will be inspected to ensure it meets the return conditions.
  2. Approval: If the return is approved, we will process your refund within 7 business days.
  3. Payment Method: Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
  4. Deductions: Any shipping costs paid at the time of purchase are non-refundable, except in cases of defective or incorrect products.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

5. Defective or Damaged Products

If you receive a defective or damaged product:

  1. Report the Issue: Contact us at [email protected] within 7 days of delivery with photos and a description of the issue.
  2. Resolution: We will provide a replacement or refund at no additional cost to you.

6. Services Refund Policy

For services:

  1. Cancellations: You may cancel services within 3 days of purchase for a full refund, provided the service has not commenced.
  2. Non-Refundable Services: Once a service has been rendered or partially completed, refunds will not be issued.

7. Fees and Costs

  • Return Shipping: Customers are responsible for return shipping fees unless the return is due to our error.
  • Restocking Fee: A restocking fee of 10% may apply to returned physical products that are not defective or incorrect.

8. Contact Information

For questions, assistance, or to initiate a return, please contact us:

Genius Systems
177 Golf Club Terrace, Constantia Kloof, 1709
Email: [email protected]

Thank you for choosing Genius Systems. We are committed to providing quality products and excellent customer service. Your satisfaction is our priority.